Our goal at Newcastle Photos is your complete satisfaction with your purchase.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Newcastle Photos has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the item and then Newcastle Photos sent the buyer the correct Item) it is then considered non-refundable. If a buyer has selected and purchase an incorrect Item, he/she must notify Newcastle Photos, before receiving the “incorrect” photograph AND before the order is placed with the printers. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason.